Frequently asked questions

Tower-Topin is a platform that uses automated, AI-driven analysis to help you monitor and optimise an investment index tailored to your goals. It's designed to reduce the time you spend on manual research by surfacing insights and rebalancing suggestions on an ongoing basis.

Our platform is built for busy individuals — including parents and professionals with limited time — who want a structured, security-conscious approach to managing an index without needing to become full-time investors themselves.

Setup is designed to be quick and straightforward. Most people complete the initial configuration in a single sitting, after which the platform takes over ongoing monitoring and optimisation tasks.

No prior experience is required. The platform is built to guide you through each step, with clear explanations along the way so you understand what's happening with your index at every stage.

We apply industry-standard security practices to protect data in transit and at rest, and we limit access to information on a need-to-know basis. For full details, please review our Privacy Policy.

Yes. You can adjust preferences and parameters within the platform, and the underlying optimisation logic adapts based on the settings you choose. You remain in control of the overall direction at all times.

Pricing details are provided during the onboarding process so you can review them before committing to anything. If you have specific questions about cost, our contact page is the best place to reach us.

Yes, you can manage your account status directly from your dashboard settings. If you need assistance with cancelling or pausing, our support team is available through the contact page.

Regulatory status and applicable jurisdictional details are outlined in our Terms of Service. We recommend reviewing that page carefully, as requirements can vary depending on where you are based.

Once you're set up, ongoing support is available through our contact channels. We aim to respond to enquiries promptly and help resolve any questions about your account or how the platform works.

Yes, the platform is designed to be accessible from both desktop and mobile browsers, so you can check in on your index whenever it's convenient for you.